Customers

Learn how Netflix's loyal customers are affected by changes to their billing policy, and what it means to you and your customers.

The why and how of measuring LTV in B2B industries using customer relationship management software.

If you're a startup you can use a bit of smoke and mirrors to give the impression that you are a bigger, more established business.

Clients all want the same thing and this is how to deliver on these common needs/wants.

Angry customers can be a nightmare when they complain. Here are five proven ways to turn online complaints into positive experiences.

Is your brand getting lost in the crowd? Are you aware of the recent digital marketing trends that are essential for customer acquisition?

Gaining new customers is critical, but make sure you are also holding on to your current customers too.

Importance of keeping customers satisfied cannot be ignored and businesses should make it a priority to improve customer relationships.

We’re all constantly on the lookout for ways to increase conversions and drive sales, but there’s one thing many of us are afraid of trying: the money-back guarantee.

Let's look together at four big customer service pitfalls that can destroy your company's brand and its presence online.

Read on to find out how to harness the power of surveys and learn about important tools you could use to improve your conversion.

Businesses sell products or services to customers.

Technology is changing the way consumers interact with their auto service providers.

A recent Software Advice survey found that 97 percent of patients get frustrated with lengthy waits.

Research shows it costs businesses an average of five times more to acquire a new customer than to market to an existing one.

Plus, The Tools You Need to Get Up to Speed

Want to launch a customer loyalty program for your business? Read this first.

By spending money with you, customers become investors. Here's why customers are your best shareholders and your biggest advocates.

89% of customers defect to competition after experiencing poor customer service. Read what businesses should never do to customers.

No matter how great you think your business's customer service is, it can always get better. Learn what leading industry experts recommend.

Customers want to feel a connection between what they buy and how they envision their lives. Here's how to tap into that need.

Psychology and marketing go hand in hand. Marketers can benefit from the vast amount of surveys and research that psychologists have done.

Here are some help desk best practices that can be used when evaluating what your company is doing as well as what you should be doing.

How to Maximize Your Brand and Efforts With Social Media Customers

Just because a customer is paying doesn't mean they're good for your business. Watch for these signs.

Customer service is the new marketing. As seen with Amazon and Zappos, providing ultimate satisfaction to your customers sells itself.