{"componentChunkName":"component---src-templates-articles-index-jsx","path":"/articles/influencer-marketing-losing-influence/","result":{"data":{"props":{"adsense":true,"adsenseMobile":null,"byLine":"","canonical":"https://staging.business.com/articles/influencer-marketing-losing-influence/","content":"\n<ul>\n<li>\"Follow farms\" and fake sponsorships make it easy to masquerade as a legitimate influencer.</li>\r\n<li>Several high-profile YouTuber scandals have also highlighted the risks of influencer marketing.</li>\r\n<li>Many brands are finding better success with so-called micro-influencers, prioritizing audience engagement and conversion rates over follower count.</li>\r\n</ul>\n<p>\"How to take a pic worthy of an Instagram influencer,\" <a href=\"https://onmilwaukee.com/buzz/articles/instagram-photo-advice.html\" target=\"_blank\">OnMilwaukee</a> reported last week. \"We asked Dallas influencers to explain what or whom they are influencing,\" posted the <a href=\"https://www.dallasobserver.com/arts/we-asked-dallas-influencers-to-explain-what-and-whom-they-are-influencing-11724213\" target=\"_blank\">Dallas Observer</a> the same day. A few days later, Olivia Jade, beneficiary of the <a href=\"https://en.wikipedia.org/wiki/2019_college_admissions_bribery_scandal\" target=\"_blank\">Operation Varsity Blues</a> college admissions scandal, <a href=\"https://www.vanityfair.com/style/2019/08/olivia-jade-usc-scandal-influencer\" target=\"_blank\">announced</a> she'd be leaving the University of Southern California to become a full-time influencer.</p>\r\n<p>At this point, it's safe to say that <a href=\"https://www.businessnewsdaily.com/8588-influence-marketing-tips.html\">influencer marketing</a> is no longer the secret sauce it once was. There's also some indication that the power of influencer marketing has peaked.</p>\r\n<p>\"In the last few months, we have seen a consistent downward trend in converting from influencer marketing,\" said Jeff Byer, CEO at <a href=\"https://www.byer.co/\" target=\"_blank\">Jeff Byer Inc.</a>, a web design and promotion company. While Byer does not consider the data conclusive at this point, he does note a marked change in consumer behavior.  </p>\r\n<p>\"There will always be value for brands to reach influencer audiences – that will not go away,\" he said. According to Byer, what's different is that sponsored posts are no longer garnering the same audience interaction they once did.</p>\r\n<p>\"They now expect it – just like banner ads and TV commercials. It seems they have become immune to branded posts and are able to filter them mentally.\"</p>\r\n<p>That loss may be due to several factors.</p>\r\n<h2>Trust issues</h2>\r\n<p>One metric that's certainly peaked in influencer marketing is trust. Inflating your Instagram follower count is <a href=\"https://www.wikihow.com/Get-Fake-Followers-on-Instagram\" target=\"_blank\">easy</a> and inexpensive: \"Follow farms\" can sell Instagram users thousands of fake followers for the price of an Uber ride. For a small premium, these followers can be \"engaged\" followers – fake accounts that not only follow you but like your pictures, thus raising the all-important likes-to-followers ratio. Users can also set up \"follow-unfollow\" bots, which scrape the followers of competitor brands or influencers and follow them, get followed back, and then automatically unfollow a few days later.</p>\r\n<p>The practice is not merely <a href=\"https://www.businessnewsdaily.com/11129-how-to-spot-fake-social-media-influencers.html\">deceptive</a> to other Instagram users, but costly to sponsors – a recent <a href=\"https://www.cnbc.com/2019/07/24/fake-followers-in-influencer-marketing-will-cost-1point3-billion-in-2019.html\" target=\"_blank\">report</a> estimates fake followers cost brands $1.3 billion.</p>\r\n<h2>#SponCon</h2>\r\n<p>Another consequence of the ease of purchasing fake followers is that the barriers to entry – a strong following – are low for those trying to make it as an influencer. Couple that with the rise of influencerdom in the popular consciousness, and influencing has become a saturated field. As a result, wannabe influencers are now finding increasingly dubious ways to beat the competition.</p>\r\n<p><a href=\"https://www.theatlantic.com/technology/archive/2018/12/influencers-are-faking-brand-deals/578401/\" target=\"_blank\">One example</a> is the practice of \"SponCon,\" which is when users tag brands in photos and captions in a way that suggests product placement, without any sort of business dealing with the brand. The con is twofold: It signals a certain lifestyle to followers and credibility to actual potential sponsors.   </p>\r\n<h2>Insincerity</h2>\r\n<p>There's no doubt that influencers have lost their trustworthy insider status. Whether that's converting to a decline in audience is less clear.</p>\r\n<p>\"If you follow your favorite influencer, it doesn't matter if they have bought some followers,\" said Anna Komok, head of marketing at <a href=\"https://hypeauditor.com/\" target=\"_blank\">HypeAuditor</a>, a website that spots fake Instagram and YouTube followers. \"You like their content, not their number of followers or likes. These metrics are only useful for prospective advertisers.\"</p>\r\n<p>That's not to say that audiences aren't growing skeptical. \"Influencers have problems with audience trust, but it's not because they artificially inflate their numbers,\" Komok said. \"It's because many of them advertise everything they were paid to.\"</p>\r\n<p>As Komok explains it, many influencers gain popularity through the good endorsements they give, whether that's fitness advice, sustainable clothing brands, or the best contouring palette you can find at a drugstore. When influencers abuse such endorsement power by accepting any and all sponsorship deals, they lose their audience's confidence in them as reliable sources of advice. This may lead to a decline in click conversions on the marketer's end.</p>\r\n<h2>YouTube drama</h2>\r\n<p>YouTube influencing has also suffered a few high-profile scandals in recent years. In 2018, Logan Paul <a href=\"https://www.bbc.com/news/world-asia-42538495\" target=\"_blank\">faced outrage</a> for his vlog of Japan's Aokigahara \"Suicide Forest,\" featuring an apparent suicide victim. This past week, another YouTube star <a href=\"https://nypost.com/2019/08/08/youtube-star-accidentally-uploads-clip-of-herself-hitting-dog/\" target=\"_blank\">was denounced</a> by her fans after accidentally uploading a video of her hitting her dog. Pettiest of all – though perhaps most consequential to marketers – was beauty blogger James Charles' <a href=\"https://www.vox.com/2019/5/16/18617895/james-charles-tati-westbrook-feud-drama-3-million-subscribers\" target=\"_blank\">feud with fellow YouTuber</a> Tati Westbrook over, among other things, choosing to sponsor Sugar Bear Hair vitamins over Westbrook's competing line of supplements.</p>\r\n<p>All of this goes to show how the very genius of influencer marketing – their relatability with audiences – can backfire. Unlike mainstream celebrities, influencers are amateurs by definition. That realness also presents a certain risk. </p>\r\n<h2>Influencer marketing solutions</h2>\r\n<p>While influencer marketing has passed its honeymoon phase, there's no need for brands to abandon it yet, as long as they're strategic.</p>\r\n<p>Slapping a few product placements on the largest following you can afford will no longer suffice – social media consumers are too savvy for that now. Instead, Byer suggested seeking out influencers according to their perceived credibility.</p>\r\n<p>\"Many influencers don't manage their ratio of promoted posts to natural posts,\" he said. \"Reviewing an influencer's feed ratio from the past three months is becoming a more reliable indicator of conversion opportunities.\"</p>\r\n<p>This leads to marketing's newest trend: the <a href=\"http://www.businessworld.in/article/Micro-Influencers-Powerful-Tool-For-Branding-Among-Digital-Native-Generations-/17-07-2019-173522/\" target=\"_blank\">micro-influencer</a>. Rather than choosing the influencers with the highest follower counts, some brands are now finding better success soliciting those closest to their target audience.</p>\r\n<p>While micro-influencers may not get your brand the same levels of exposure, their value lies in their credibility and engagement with followers. This translates to higher conversion rates, which is how Byer suggests brands should be evaluating their influencers, rather than by follower counts. \"This will force [influencers] to be more genuine or pay more attention to the audience reaction to brand posts,\" he said.</p>\r\n<p>Obviously, follower count should not be discounted entirely. The key is to get the highest follower count possible without suffering a decline in engagement.</p>\r\n<p>According to Komok, there is no \"sweet spot\" – it all depends on the influencer, product, location, etc. However, \"if you have a niche product, most likely your target influencer has up to 15,000 followers.\"</p>\r\n<p>For many brands, this won't be enough exposure. \"To obtain significant results, you need dozens or even hundreds of micro-influencers,\" Pomok added. \"But you will definitely be satisfied with the results.\"</p>\n","docType":"article","guid":"articles_ef0f89ecfd4f2e7e2c0b11354bf19bfb","lastModified":"2019-08-17T17:00:00.000Z","published":"2019-08-17T17:00:00.000Z","structuredData":null,"subtitle":"A decline in trust may be leading to a decline in conversion rates.","template":"v1","title":"Has Influencer Marketing Peaked?","type":"article","author":{"avatar":null,"bio":"Siri Hedreen is a graduate of King’s College London, where she wrote for Roar News, London Student and Edinburgh Festivals Magazine. Find her on Twitter @sirihedreen.","name":"Siri Hedreen","image":null,"slug":null,"social":{"facebook":"","linkedin":"","twitter":"https://twitter.com/sirihedreen","website":"https://twitter.com/sirihedreen?lang=en"},"status":"enabled","title":null,"type":"Contributing Writer","user":{"imagePath":"https://staging.business.com/images/undefined","profile":{"company":"Embedded Software","jobTitle":"Project Manager","website":""}}},"breadcrumbs":null,"channels":{"primary":{"name":"Marketing","slug":"marketing"},"sub":{"name":"Social Media","slug":"social-media"}},"meta":{"robots":"index, follow","description":"With fake followers, failing trust and a recent spate of YouTube scandals, influencer marketing has lost its luster for many brands.","title":"Influencer Marketing May Be Losing Its Influence - business.com"},"parsedContent":{"toc":[{"id":"trust-issues","title":"Trust issues"},{"id":"#sponcon","title":"#SponCon"},{"id":"insincerity","title":"Insincerity"},{"id":"youtube-drama","title":"YouTube drama"},{"id":"influencer-marketing-solutions","title":"Influencer marketing solutions"}],"json":[{"component":"ul","children":[{"component":"li","children":["\"Follow farms\" and fake sponsorships make it easy to masquerade as a legitimate influencer."]},{"component":"li","children":["Several high-profile YouTuber scandals have also highlighted the risks of influencer marketing."]},{"component":"li","children":["Many brands are finding better success with so-called micro-influencers, prioritizing audience engagement and conversion rates over follower count."]}]},{"component":"p","children":["\"How to take a pic worthy of an Instagram influencer,\" ",{"component":"a","props":{"href":"https://onmilwaukee.com/buzz/articles/instagram-photo-advice.html","target":"_blank"},"children":["OnMilwaukee"]}," reported last week. \"We asked Dallas influencers to explain what or whom they are influencing,\" posted the ",{"component":"a","props":{"href":"https://www.dallasobserver.com/arts/we-asked-dallas-influencers-to-explain-what-and-whom-they-are-influencing-11724213","target":"_blank"},"children":["Dallas Observer"]}," the same day. A few days later, Olivia Jade, beneficiary of the ",{"component":"a","props":{"href":"https://en.wikipedia.org/wiki/2019_college_admissions_bribery_scandal","target":"_blank"},"children":["Operation Varsity Blues"]}," college admissions scandal, ",{"component":"a","props":{"href":"https://www.vanityfair.com/style/2019/08/olivia-jade-usc-scandal-influencer","target":"_blank"},"children":["announced"]}," she'd be leaving the University of Southern California to become a full-time influencer."]},{"component":"p","children":["At this point, it's safe to say that ",{"component":"a","props":{"href":"https://www.businessnewsdaily.com/8588-influence-marketing-tips.html"},"children":["influencer marketing"]}," is no longer the secret sauce it once was. There's also some indication that the power of influencer marketing has peaked."]},{"component":"p","children":["\"In the last few months, we have seen a consistent downward trend in converting from influencer marketing,\" said Jeff Byer, CEO at ",{"component":"a","props":{"href":"https://www.byer.co/","target":"_blank"},"children":["Jeff Byer Inc."]},", a web design and promotion company. While Byer does not consider the data conclusive at this point, he does note a marked change in consumer behavior.  "]},{"component":"p","children":["\"There will always be value for brands to reach influencer audiences – that will not go away,\" he said. According to Byer, what's different is that sponsored posts are no longer garnering the same audience interaction they once did."]},{"component":"p","children":["\"They now expect it – just like banner ads and TV commercials. It seems they have become immune to branded posts and are able to filter them mentally.\""]},{"component":"p","children":["That loss may be due to several factors."]},{"component":"h2","props":{"id":"trust-issues"},"children":["Trust issues"]},{"component":"p","children":["One metric that's certainly peaked in influencer marketing is trust. Inflating your Instagram follower count is ",{"component":"a","props":{"href":"https://www.wikihow.com/Get-Fake-Followers-on-Instagram","target":"_blank"},"children":["easy"]}," and inexpensive: \"Follow farms\" can sell Instagram users thousands of fake followers for the price of an Uber ride. For a small premium, these followers can be \"engaged\" followers – fake accounts that not only follow you but like your pictures, thus raising the all-important likes-to-followers ratio. Users can also set up \"follow-unfollow\" bots, which scrape the followers of competitor brands or influencers and follow them, get followed back, and then automatically unfollow a few days later."]},{"component":"p","children":["The practice is not merely ",{"component":"a","props":{"href":"https://www.businessnewsdaily.com/11129-how-to-spot-fake-social-media-influencers.html"},"children":["deceptive"]}," to other Instagram users, but costly to sponsors – a recent ",{"component":"a","props":{"href":"https://www.cnbc.com/2019/07/24/fake-followers-in-influencer-marketing-will-cost-1point3-billion-in-2019.html","target":"_blank"},"children":["report"]}," estimates fake followers cost brands $1.3 billion."]},{"component":"h2","props":{"id":"#sponcon"},"children":["#SponCon"]},{"component":"p","children":["Another consequence of the ease of purchasing fake followers is that the barriers to entry – a strong following – are low for those trying to make it as an influencer. Couple that with the rise of influencerdom in the popular consciousness, and influencing has become a saturated field. As a result, wannabe influencers are now finding increasingly dubious ways to beat the competition."]},{"component":"p","children":[{"component":"a","props":{"href":"https://www.theatlantic.com/technology/archive/2018/12/influencers-are-faking-brand-deals/578401/","target":"_blank"},"children":["One example"]}," is the practice of \"SponCon,\" which is when users tag brands in photos and captions in a way that suggests product placement, without any sort of business dealing with the brand. The con is twofold: It signals a certain lifestyle to followers and credibility to actual potential sponsors.   "]},{"component":"h2","props":{"id":"insincerity"},"children":["Insincerity"]},{"component":"p","children":["There's no doubt that influencers have lost their trustworthy insider status. Whether that's converting to a decline in audience is less clear."]},{"component":"p","children":["\"If you follow your favorite influencer, it doesn't matter if they have bought some followers,\" said Anna Komok, head of marketing at ",{"component":"a","props":{"href":"https://hypeauditor.com/","target":"_blank"},"children":["HypeAuditor"]},", a website that spots fake Instagram and YouTube followers. \"You like their content, not their number of followers or likes. These metrics are only useful for prospective advertisers.\""]},{"component":"p","children":["That's not to say that audiences aren't growing skeptical. \"Influencers have problems with audience trust, but it's not because they artificially inflate their numbers,\" Komok said. \"It's because many of them advertise everything they were paid to.\""]},{"component":"p","children":["As Komok explains it, many influencers gain popularity through the good endorsements they give, whether that's fitness advice, sustainable clothing brands, or the best contouring palette you can find at a drugstore. When influencers abuse such endorsement power by accepting any and all sponsorship deals, they lose their audience's confidence in them as reliable sources of advice. This may lead to a decline in click conversions on the marketer's end."]},{"component":"h2","props":{"id":"youtube-drama"},"children":["YouTube drama"]},{"component":"p","children":["YouTube influencing has also suffered a few high-profile scandals in recent years. In 2018, Logan Paul ",{"component":"a","props":{"href":"https://www.bbc.com/news/world-asia-42538495","target":"_blank"},"children":["faced outrage"]}," for his vlog of Japan's Aokigahara \"Suicide Forest,\" featuring an apparent suicide victim. This past week, another YouTube star ",{"component":"a","props":{"href":"https://nypost.com/2019/08/08/youtube-star-accidentally-uploads-clip-of-herself-hitting-dog/","target":"_blank"},"children":["was denounced"]}," by her fans after accidentally uploading a video of her hitting her dog. Pettiest of all – though perhaps most consequential to marketers – was beauty blogger James Charles' ",{"component":"a","props":{"href":"https://www.vox.com/2019/5/16/18617895/james-charles-tati-westbrook-feud-drama-3-million-subscribers","target":"_blank"},"children":["feud with fellow YouTuber"]}," Tati Westbrook over, among other things, choosing to sponsor Sugar Bear Hair vitamins over Westbrook's competing line of supplements."]},{"component":"p","children":["All of this goes to show how the very genius of influencer marketing – their relatability with audiences – can backfire. Unlike mainstream celebrities, influencers are amateurs by definition. That realness also presents a certain risk. "]},{"component":"h2","props":{"id":"influencer-marketing-solutions"},"children":["Influencer marketing solutions"]},{"component":"p","children":["While influencer marketing has passed its honeymoon phase, there's no need for brands to abandon it yet, as long as they're strategic."]},{"component":"p","children":["Slapping a few product placements on the largest following you can afford will no longer suffice – social media consumers are too savvy for that now. Instead, Byer suggested seeking out influencers according to their perceived credibility."]},{"component":"p","children":["\"Many influencers don't manage their ratio of promoted posts to natural posts,\" he said. \"Reviewing an influencer's feed ratio from the past three months is becoming a more reliable indicator of conversion opportunities.\""]},{"component":"p","children":["This leads to marketing's newest trend: the ",{"component":"a","props":{"href":"http://www.businessworld.in/article/Micro-Influencers-Powerful-Tool-For-Branding-Among-Digital-Native-Generations-/17-07-2019-173522/","target":"_blank"},"children":["micro-influencer"]},". Rather than choosing the influencers with the highest follower counts, some brands are now finding better success soliciting those closest to their target audience."]},{"component":"p","children":["While micro-influencers may not get your brand the same levels of exposure, their value lies in their credibility and engagement with followers. This translates to higher conversion rates, which is how Byer suggests brands should be evaluating their influencers, rather than by follower counts. \"This will force [influencers] to be more genuine or pay more attention to the audience reaction to brand posts,\" he said."]},{"component":"p","children":["Obviously, follower count should not be discounted entirely. The key is to get the highest follower count possible without suffering a decline in engagement."]},{"component":"p","children":["According to Komok, there is no \"sweet spot\" – it all depends on the influencer, product, location, etc. However, \"if you have a niche product, most likely your target influencer has up to 15,000 followers.\""]},{"component":"p","children":["For many brands, this won't be enough exposure. \"To obtain significant results, you need dozens or even hundreds of micro-influencers,\" Pomok added. \"But you will definitely be satisfied with the results.\""]}]},"resource":null,"sponsorship":null,"thumbnail":{"path":"https://staging.business.com/images/content/5d5/46d1d7b437493578b4569/1500-0-","caption":"Rawpixel.com/Shutterstock","isBlurred":false},"bestPicks":null},"related":{"relatedArticles":[{"title":"From Hashtags to Tweets: Your Guide to Retail Social Media Marketing","canonical":"https://www.business.com/articles/amy-nichol-smith-guide-to-social-media-marketing/","slug":"amy-nichol-smith-guide-to-social-media-marketing","thumbnail":"https://www.business.com/images/content/595/a91d11039ebda218b45ac/1500-0-","dek":"Finding your niche in the social media world","lastModified":"2017-07-19T07:00:00Z","published":"2017-07-19T07:00:00Z","sponsored":false},{"title":"Reaching the Masses: The Secret Guide To Instagram Influencer Marketing","canonical":"https://www.business.com/articles/the-secret-guide-to-instagram-influencer-marketing/","slug":"the-secret-guide-to-instagram-influencer-marketing","thumbnail":"https://www.business.com/images/channel/marketing.jpg","dek":"An Instagram influencer marketing strategy can get you high traffic and engagement, which ultimately brings high returns/conversion.","lastModified":"2016-03-28T17:00:00Z","published":"2016-03-28T17:00:00Z","sponsored":false},{"title":"12 Signs You’re Losing Customers on Facebook","canonical":"https://www.business.com/articles/signs-youre-losing-facebook-followers/","slug":"signs-youre-losing-facebook-followers","thumbnail":"https://www.business.com/images/content/5e7/b99885a215ecd228b4579/1500-0-","dek":"It’s normal to occasionally lose some customers or followers on Facebook. It happens all the time. However, if you’re losing customers in large numbers and consistently, that doesn’t mean the end for your Facebook marketing campaign.","lastModified":"2020-03-25T20:49:00Z","published":"2020-03-25T20:49:00Z","sponsored":false},{"title":"Step-by-Step Guide to Social Media Marketing for Small Businesses","canonical":"https://www.business.com/articles/social-media-marketing-guide/","slug":"social-media-marketing-guide","thumbnail":"https://www.business.com/images/content/5f2/b26d79c658aa0158b4567/1500-0-","dek":"Social media marketing is a key part of modern business. Here's a step-by-step guide on how to start a successful strategy.","lastModified":"2020-08-06T10:36:00Z","published":"2020-08-06T10:36:00Z","sponsored":false},{"title":"How Influencer Marketing Fraud Scams Businesses","canonical":"https://www.business.com/articles/influencer-marketing-fraud/","slug":"influencer-marketing-fraud","thumbnail":"https://www.business.com/images/content/5d7/2ed739c658abd2e8b457c/1500-0-","dek":"Before paying a social media influencer for posts, find out if their followers are fake.","lastModified":"2019-09-10T12:00:00Z","published":"2019-09-10T12:00:00Z","sponsored":false},{"title":"Social Media Stars: How Much Do They Really Make?","canonical":"https://www.business.com/articles/social-media-stars-how-much-do-they-really-make/","slug":"social-media-stars-how-much-do-they-really-make","thumbnail":"https://www.business.com/images/content/5ed/5554f7b43745d5d8b4571/1500-0-","dek":"Advertising agencies are increasing their spending on sponsored content from viral social media mavens, but how much do these stars make?","lastModified":"2020-05-25T19:45:00Z","published":"2015-08-05T18:00:00Z","sponsored":false},{"title":"7 Ways to Build Your Brand With Social Media Marketing","canonical":"https://www.business.com/articles/7-ways-to-build-your-brand-with-social-media-marketing/","slug":"7-ways-to-build-your-brand-with-social-media-marketing","thumbnail":"https://www.business.com/images/channel/marketing.jpg","dek":"Online networking has made the entire social media marketing procedure simple to discover organizations, build a reputation and branding.","lastModified":"2016-08-23T15:00:00Z","published":"2016-08-23T15:00:00Z","sponsored":false},{"title":"5 Ways to Leverage a Facebook Messenger Bot for Lead Generation","canonical":"https://www.business.com/articles/leverage-facebook-messenger-bot-for-lead-generation/","slug":"leverage-facebook-messenger-bot-for-lead-generation","thumbnail":"https://www.business.com/images/content/5e5/851e89c658aa9758b4577/1500-0-","dek":"If you haven't checked into a bot for your business, now is the ideal time. The competition is low, and the returns could be sky-high.","lastModified":"2020-02-27T23:31:00Z","published":"2020-02-27T23:31:00Z","sponsored":false},{"title":"Small Business Marketing on a Budget","canonical":"https://www.business.com/articles/marketing-on-a-budget/","slug":"marketing-on-a-budget","thumbnail":"https://www.business.com/images/content/5d3/f5bdc5a215e45218b4568/1500-0-","dek":"There are a number of ways small businesses can market themselves for little cost","lastModified":"2019-07-31T13:00:00Z","published":"2019-07-31T13:00:00Z","sponsored":false},{"title":"10 Creative Case Studies for a Winning Social Campaign","canonical":"https://www.business.com/articles/10-creative-case-studies-for-a-winning-social-campaign/","slug":"10-creative-case-studies-for-a-winning-social-campaign","thumbnail":"https://www.business.com/images/channel/marketing.jpg","dek":"Eighty-five percent of marketers plan to invest more on LinkedIn, 78 percent on Twitter and 70 percent on YouTube.","lastModified":"2016-09-12T18:00:00Z","published":"2016-09-12T18:00:00Z","sponsored":false},{"title":"Paid vs. Organic Social Media: How to Strike the Right Balance","canonical":"https://www.business.com/articles/sarah-patrick-paid-vs-organic-social-media/","slug":"sarah-patrick-paid-vs-organic-social-media","thumbnail":"https://www.business.com/images/channel/marketing.jpg","dek":"Nearly 80 percent of enterprises say it’s the most important factor in digital marketing","lastModified":"2016-12-24T17:00:00Z","published":"2016-12-24T17:00:00Z","sponsored":false},{"title":"Why and How to Create Video Content to Help Your Business","canonical":"https://www.business.com/articles/video-content-marketing-for-business/","slug":"video-content-marketing-for-business","thumbnail":"https://www.business.com/images/content/5e0/698359c658a464e8b456e/1500-0-","dek":"Find out why viewers respond to video content marketing and how it can help your business.","lastModified":"2020-07-23T17:48:00Z","published":"2019-12-30T13:00:00Z","sponsored":false}],"relatedReviews":[{"doc_type":"category","thumbnail":"https://staging.business.com/images/rz/5b99633151ee47a8528b4582/Call_center_bbernard.jpg","canonical":"https://staging.business.com/categories/call-center-services/","title":"The Best Call Center Services for 2021","dek":"Our team has compared the best call center services for 2021. 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