Due to limited resources, budget or know-how, it can be difficult for a small business to create and sustain a human resources department. As a solution, many small businesses turn to experienced HR outsourcing (HRO) services to help with HR responsibilities like recruiting, employee training and development, payroll and taxes, benefits administration, risk and compliance, and general HR administrative tasks. To determine our best picks, we researched nearly two dozen agencies and services, looking at each one's specific services, cost structure, contract requirements, employee minimums and standout features. In the end, we selected three HRO services as the best for various types of businesses and specific needs.
\n"}},{"__typename":"SectionBestPicks","id":"best-picks","isInToc":true,"type":"bestpicks","megaBestPicksTopCardLimit":3,"bestpicks":[{"bullets":["Premium service and support","Custom contract terms","Plans tailored to your industry"],"description":"As a major HR provider in the U.S., ADP provides excellent benefits options. The breadth of ADP's services means you're tapping into a national company with major bargaining power with healthcare companies. Because of the size and power behind ADP's offerings, it is our pick for the best benefits administrator.
\r\n\r\nMay 2020: Although ADP has been serving the Hawaiian market for several years, it has recently expanded its TotalSource services to help businesses in Hawaii streamline human capital management. Businesses in Hawaii can now sign up for ADP TotalSource's HR services and receive access to comprehensive employee benefits. Since so few competitors extend their HR outsourcing and PEO services to businesses in Hawaii, this expansion is a great benefit for those who operate there.
","descriptionTest":"","fullTitle":"Best Benefits Administrator","isFeaturedBestPick":false,"isJumpLink":false,"tabTitle":"Benefits Administration","review":{"displayName":"ADP TotalSource","canonical":"https://staging.business.com/reviews/adp-totalsource/","id":"824ae6335245ca242ca448f79d09e47b","url":"https://www.adp.com/our-products/totalsource/why-totalsource.aspx","review":{"pros":["ADP is a national company that has major bargaining power with healthcare companies.","It has intuitive and simple dashboards where you can view and modify your benefits."],"cons":["ADP does not list its HRO pricing online, so you must contact a representative for a quote."],"fullReviewTest":"","fullReview":"Small businesses that partner with ADP get top-of-the-line human resource services, including payroll, compliance, risk management, employee benefits, training and development, and great customer support. ADP TotalSource provides personalized PEO services throughout all 50 states, and even offers international client service through their partnership with Globalization Partners. In addition to its fantastic customer service, ADP's benefits offering is ideal for any small business seeking outsourced HR services. Thanks to its impressive offering, ADP is a double winner, it's our best pick for customer service in our PEO category and best for benefits in our human resources outsourcing (HRO) category. ADP is accredited by the Better Business Bureau, earning an A+ with the rating agency. It is also certified by the IRS and accredited by the Employer Services Assurance Corporation.
\r\nView all of our recommendations for PEO services and HR outsourcing services on our best picks pages.
\r\nSmall businesses can be certain they are signing up with a great PEO or HRO, regardless of which ADP arrangement they choose. All ADP plans are scalable, although smaller businesses may be better suited to the co-employment model of the PEO offering, since it offers more flexibility in employee requirements.
\r\nAlthough ADP works with businesses of all sizes, small businesses need to have a minimum of five employees to be eligible for ADP TotalSource. ADP doesn't require long-term contracts, and it doesn't charge cancellation fees, but it asks that you provide 30 days' written notice to end services with the company. These minimums and cancellation requirements are standard requirements among the PEOs we reviewed.
\r\nIf you partner with ADP, you're primarily investing in a bundled PEO solution. This means that the basic PEO services are all included for one lump sum. Pricing isn't listed on the website, instead, you will have to contact an ADP representative to receive a customized quote.
\r\nWhen we spoke with an ADP representative, we were informed that you have the option to purchase the following items for additional fees:
\r\nADP's human resources outsourcing option is better suited for small businesses that only need assistance with a few different HR functions. Small businesses that choose this pricing model must have a minimum of 25 employees. Similar to the PEO pricing, ADP HRO contracts are very flexible and can range from month-to-month to multiyear terms, depending upon client size and offerings selected.
\r\nWhile some HR items do come bundled, there are choices available across the spectrum, so small businesses have the option to select the outsourcing features most applicable to their business. ADP's offerings and pricing schedules are designed to be fully scalable, supporting client growth (and when needed, contraction). Since HRO plans are customized to your business's needs, you will need to speak with a representative for a price quote.
\r\nADP TotalSource has a full-fledged PEO, with comprehensive solutions in payroll, benefits, HR management and training. Its PEO services include the following:
\r\nADP offers HRO services, too, which often make sense for small businesses looking for limited HR support. The agreement will take a different shape from your PEO service, but you'll be able to enjoy many of the same features, including payroll outsourcing, pay and tax administration, an online HR and payroll platform, and employee handbook creation. ADP offers expert business knowledge by partnering with accountants, brokers, financial advisors, private equity, franchises, member organizations, software providers and ERPs.
\r\nAs a major HR provider in the U.S., ADP can fill almost any HR need your business has. The contract structure differs from its PEO offering because it doesn't require a co-employment model. This may add flexibility to your service, but you'll have to work directly with ADP to find the right HRO agreement for you and your business.
\r\nOne of the highlights of ADP's HRO offering is its benefits packages. As one of the largest HR support providers in the nation, ADP has solid benefit options for small businesses. For example, ADP provides an employee assistance program service, a compliance and learning curriculum, and an employee discount plan. Clients also have the option to procure their own benefits or benefit plans, in addition to leveraging ADP's insurance services.
\r\nADP has an intuitive online platform and simple dashboards where you can view your benefits, make adjustments, and handle all your related services. ADP also offers an employee resource through MyLife Advisors, where employees can contact an ADP representative to receive assistance on HR, payroll and benefits.
\r\nADP is a very large and reliable company, allowing you to get the level of coverage and support you need. ADP can provide human resource services in all 50 states. It also has a mobile app that users can access to manage their HR services on the go. Many smaller PEOs lack full coverage and accessibility, which can be challenging for businesses that operate in many states throughout the U.S.
\r\nADP also provides exceptional customer service. Each TotalSource client receives a dedicated ADP team to help with any questions, and backup support is available upon request. ADP support can be reached by phone and chatbot. Each ADP client is treated with care, which is essential for small businesses. A PEO or HRO with great customer service can make a major difference to you and your team.
\r\nADP's employee minimum may be a challenge for very small businesses. For example, there is a five-employee minimum to sign up with ADP TotalSource, and a 25-employee minimum for ADP's HRO service. Although an employee minimum is somewhat common for most PEOs and HROs, it can be inconvenient for very small businesses with just a couple of employees. This minor drawback only impacts those with very small teams.
\r\nAnother drawback to using ADP is its lack of pricing information online. Since ADP provides custom quotes, they don't list pricing on the website. They bundle their PEO features with a few services offered for additional pricing, and their HRO features are offered separately, but we were not able to find those prices listed online. While this is not a major drawback, it can be inconvenient for those who want an upfront idea of how much they can expect to spend on services in comparison to other options.
\r\nDespite ADP's size, its customer service was stellar. Representatives readily answered our questions and were not pushy or rude. ADP provides a full-service team to its customers, in addition to experts in each specific area (HR, benefits, payroll, etc.).
\r\nLike many PEOs we evaluated, ADP provides a point person to facilitate your services and provide you with HR support. The difference is that ADP's point person is certified by the Society for Human Resources Management, meaning your business can utilize the knowledge and support of an accredited HR expert.
\r\nWhen evaluating ADP, we spoke with the company's representatives by email, live chat and phone. In all instances, ADP's sales team went above and beyond our customer service expectations. They provided solid information and advice about the services and additional details based on business needs. This level of attention from a company as big as ADP signals the value of this organization's services. It's also why ADP earned our pick for the PEO with the best customer service.
\r\nADP is accredited by the Better Business Bureau, earning an A+ rating. It is also certified by the IRS and accredited by the Employer Services Assurance Corporation, which means that it has undergone and passed rigorous scrutiny and evaluation.
\r\nEditor's note: Need a PEO service for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.
"},"pricing":{"isCapped":false,"isFeatured":false,"primary":true,"selected":"affiliate-widget","widgetId":"10112","widget":{"id":"10112","cta":"Compare Quotes","isExclusive":false},"affiliate":{"cta":"Visit Site","link":"https://businesscom.go2cloud.org/aff_c?offer_id=933&aff_id=1000&source=best-hr-outsourcing-services&aff_sub4=revenue|QT&aff_sub3=deal|ADP&url_id=1","name":"QT Program"}},"thumbnail":{"path":"https://staging.business.com/images/rz/5c89295c5a215eaf098b456b/ADP.png"}}},{"bullets":["Scalable HR outsourcing plans","No minimum requirements","Advanced help center"],"description":"Paychex provides comprehensive services to small businesses. It offers employee training, benefits administration, payroll and other HR services. The size of Paychex and the quality of its services means all your HR needs can be met in one solution. It also makes it easy to scale between HRO and PEO services. It recently released several software enhancements to help its customers better manage operations and meet employee expectations. Two primary features that the rollout included are an advanced help center and a custom dashboard. Customers can now create unique dashboards to fit their preferences and take advantage of tailored, contextual learning opportunities with the Help Center. Its variety and quality of services makes Paychex our pick as the best HRO for small businesses.
\r\n\r\nMarch 2021: Paychex announced it has expanded its Paychex Flex platform. Businesses using Paychex Flex can now access advanced reporting features like diversity and equal pay reports, general ledger live reports, and enhanced live report functionalities. Paychex also announced recent integrations with Clover and Biz2Credit for additional capabilities.
","descriptionTest":"","fullTitle":"Best HRO for Small Businesses","isFeaturedBestPick":false,"isJumpLink":false,"tabTitle":"Best HRO for Small Businesses","review":{"displayName":"Paychex","canonical":"https://staging.business.com/reviews/paychex-peo-services/","id":"68c28fc6696da1da21abaf6917c76074","url":"https://www.paychex.com/peo","review":{"pros":["Paychex offers tailored, contextual learning opportunities with the Help Center.","Paychex proactively monitors employment laws and regulations to help you stay compliant."],"cons":["Online support communication can be delayed at times."],"fullReviewTest":"Paychex provides businesses with comprehensive PEO features, including risk management, payroll, employee benefits, HR administration, and numerous onsite and virtual training solutions. This nationwide company represents thousands of employees and businesses of all sizes, so you'll be joining a provider that is equipped to handle your organization. It also assigns you an HR generalist who remains your point person as your business grows and a mobile application so you can access your services on the go. Plans are scalable as your company grows. Paychex is certified by the IRS and accredited by the Employer Services Assurance Corporation (ESAC) and the Better Business Bureau, with an A+ BBB rating. For these reasons, Paychex earns our pick for best PEO service for midsize businesses.
","fullReview":"Paychex provides businesses with comprehensive PEO and HRO features, including risk management, payroll, employee benefits, HR administration, and numerous employee training solutions. This nationwide company represents thousands of employees and businesses of all sizes, so you'll be joining a provider that is equipped to handle your organization's needs. It also assigns you an HR professional, who remains your point person as your business grows, and a mobile application, Paychex Flex, so you can access your services on the go. Plans are scalable as your company grows. Paychex is certified by the IRS and accredited by the Employer Services Assurance Corporation and the Better Business Bureau, with an A+ BBB rating. For these reasons, Paychex is our pick for the best PEO service for midsize businesses and the best HR outsourcing service for small businesses.
\r\n\r\n
View all our recommendations for PEO services and HR outsourcing services on our best picks pages.
\r\nPaychex has convenient pricing and terms for small and midsize businesses. Businesses looking for a co-employment model are better suited to a PEO plan, whereas those looking to outsource a few HR functions are better suited to an HRO plan. Regardless of which option you choose, every plan is scalable to fit your business needs.
\r\nLike many PEOs we reviewed, Paychex charges on a per-employee basis. Some companies we reviewed charge businesses a certain percentage of their total payroll. The latter could be a better deal if you're a large business with a lot of employees, but it also means your costs fluctuate as your payroll changes. For a midsize business that likely has a much larger payroll than a small business, this could have major implications. The per-employee structure allows you to predict and budget for what you owe Paychex.
\r\nPaychex PEO plans are available to organizations with at least five employees. The cost of your PEO service depends on how many employees you have each year. Standard PEO contracts are for one year, with per-employee pricing. PEO packages include bundled services; however, plans are scalable, and you have the option to customize certain aspects, like master medical or master workers' compensation policies. If you are interested in working with Paychex under the PEO model, you'll want to discuss the service and feature requirements with your sales representative.
\r\nSince they are available to businesses of all sizes, even those with just one employee, Paychex HR outsourcing plans offer a lot of flexibility. They do not enforce any minimum salary requirements, and there is no required contract length, just a 30-day cancellation notice condition with the Paychex service agreement.
\r\nPaychex is great for small businesses that have unique HR outsourcing needs, as they offer a variety of features packaged into different HR outsourcing options. HR outsourcing plans are scalable; as an organization grows and needs change, they can add services or products along the way.
\r\nPaychex's PEO has multiple features that differentiate it from its competitors. Its training offering, which touches on relevant topics such as HR onboarding and safety, is one of the most extensive of any company we reviewed. Paychex also offers thorough payroll processing software and HR policy development.
\r\nSmall businesses that don't want to enter into the PEO agreement can still access many of the same great HR outsourcing services that Paychex provides. PEOs ascribe to a co-employment model where your employees appear on the books of a national organization for tax and labor law advantages. The HRO model doesn't have this type of contractual agreement; you can scale your services and enjoy some of the same support under a different arrangement.
\r\nSmall businesses can access a variety of features through Paychex's HR outsourcing plans. For example, you can choose from functions that aid with payroll, risk and compliance, employee benefits, and HR administrative services.
\r\nInstead of paying for HR features you don't need, you can select the HR outsourcing solution that works best for your business based on the level of HR support that you require. Paychex offers many of the same HR functions to both PEO and HR outsourcing customers – if there is a service you need, speak to a representative about acquiring it for your plan.
\r\nPaychex HR outsourcing customers fluctuate in size and complexity, so they offer service plans to accommodate those differences. As your organization grows and HR outsourcing needs change, you can easily add services or products. Some companies start with HRO services and then scale to PEO services. Work closely with your Paychex representative to find the right services for your SMB.
\r\nPaychex has unveiled several new features geared specifically toward helping businesses with the current HR challenges they face during the COVID-19 pandemic. This includes HR Connect, conversations, an OSHA dashboard, worker templates and new live reports.
\r\nBusinesses of all sizes receive hands-on customer support from Paychex. PEO customers get access to a dedicated payroll account manager and a human resource generalist. One-on-one customer support is essential for growing businesses, since more employees generally equals more questions. You can also access a wealth of knowledge and training through Paychex's help center and other online resources.
\r\nAnother advantage to partnering with Paychex is its dedication to clarity. If you are curious about Paychex's services, you can access a variety of demos in areas like analytics and reporting, the online dashboard, general ledger, health and benefits, help options, hiring, HR, the payroll center, and time and attendance. This is ideal for midsize businesses that know what they want in a PEO and need firsthand experience with the service before committing to it.
\r\nPaychex has an advanced, mobile-friendly platform that provides a consistent experience across mobile and desktop devices. You and your employees can use the Paychex Flex app on iOS and Android devices, making Paychex a convenient service to access on the go.
\r\nYou need at least five employees on your payroll to qualify for Paychex's PEO services. This is a standard requirement among the companies we evaluated, but it's important for very small businesses to know.
\r\nSince Paychex's PEO and HR outsourcing services are best suited for small and midsize businesses, this employee minimum shouldn't be an issue for most interested parties. Paychex HRO services, though, only require a minimum of one employee, so smaller teams may be better suited to this structure.
\r\nAnother negative consideration is Paychex's Better Business Bureau profile. There were multiple negative customer reviews on Paychex's BBB page when we reviewed it – more than what other companies we reviewed had. However, Paychex addressed every review and worked through the issue with the customer. Paychex has an A+ rating with the BBB.
\r\nWhen we asked Paychex customers what they thought the company could do better, they referenced the communication features. The company offers online chat and email options, but online communications can be delayed at times. To remedy this situation and receive immediate assistance, it is better to call a representative or reach out directly to your dedicated HR point of contact.
\r\nPaychex provides a designated team of experts, each one specializing in a different area of your PEO plan. You get a dedicated HR generalist who acts as a point person between your business and the various experts you need. This person doubles as an HR consultant, so you can work through your HR questions and issues with them as well. Regardless of how your business grows or changes, your HR generalist will remain your go-to partner who knows and understands your business's needs. You can also access several online resources, such as articles, webinars and PEO-related calculators.
\r\nWe interacted with Paychex sales representatives to gauge the company's service. We reached out over live chat, email, and phone to gain insight into the overall Paychex customer support experience, posing as a small business owner of a hypothetical business. In all instances, representatives were informative and polite, helping us learn more about the company's services without pushing for a sale. They also helped us learn more about the PEO and HRO models and what we could expect as business owners with Paychex.
\r\nEditor's note: Need a PEO service for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.
"},"pricing":{"isCapped":false,"isFeatured":false,"primary":false,"selected":"affiliate-widget","widgetId":"10112","widget":{"id":"10112","cta":"Compare Quotes","isExclusive":false},"affiliate":{"cta":"Visit Site","link":"https://businesscom.go2cloud.org/aff_c?offer_id=762&aff_id=1000&source=hr-outsourcing&aff_sub4=revenue|QT&aff_sub3=deal|paychex&url_id=1","name":"Sponsorship"}},"thumbnail":{"path":"https://staging.business.com/images/rz/5ec814d37b4374496f8b4592/paychex.png"}}},{"bullets":["Custom HR outsourcing plans","Safety, skills and HR training","In-person and web-based training"],"description":"Employee training is an important tool for keeping your workforce and company competitive. HROs can create custom plans for your company's needs to help you train and develop the best employees.
\r\n\r\nG&A Partners is the best example of a service that offers training and performance-boosting guidance. The company provides training in three main areas: safety training, skills-based training and general HR training. It can support both in-person and web-based training sessions.
","descriptionTest":"","fullTitle":"Best HR Outsourcing Service for Employee Development","isFeaturedBestPick":false,"isJumpLink":true,"tabTitle":"Employee Development","review":{"displayName":"G&A Partners","canonical":"https://staging.business.com/reviews/g-a-partners/","id":"70dcd6fd2222e4cb2f144aa81df78bfd","url":"https://www.gnapartners.com/","review":{"pros":["G&A Partners offers in-person and online training, as well as performance-boosting guidance.","G&A specializes in franchise services, healthcare, manufacturing, nonprofits and professional services."],"cons":["It does not have a mobile app for on-the-go HR management."],"fullReviewTest":"G&A Partners offers comprehensive human resource services, modern payroll technology, competitive employee benefits, workplace safety measures, and risk and compliance management, but its impressive training programs and technology are what make it our choice as the best HR outsourcing company for employee development.
\r\nG&A Partners offers a variety of scalable and flexible human resources plans. Small businesses have the choice of signing up with a co-employment model via professional employer organization (PEO) plan, or they can access traditional HR outsourcing features a la carte with an administrative services organization (ASO) plan. Like most PEOs, G&A requires businesses to enroll in its payroll offering to access the rest of its services. This is a standard practice that roots your business in the co-employment model.
\r\nIt is recommended that you have at least five employees before working with G&A, and it charges a flat rate on a per-employee basis. The company does not list pricing on its website, so you will have to contact a representative for a custom quote.
\r\nG&A doesn't require long-term contracts. Instead of locking your business in for a year or longer, it provides its services on an ongoing basis. You can cancel services at any time with a 30-day advance notice.
\r\nG&A offers a number of convenient HR services to help hire, train and manage your employees. Small businesses that need comprehensive HR assistance are better suited for G&A's PEO services, whereas those that only need to outsource a few HR responsibilities are better off with creating an ASO plan. Although each plan offers many of the same features, the contract structure for these will be different – so work closely with your G&A representative to find the right service type for your business. Both plan structures allow you to scale services to match your business needs.
\r\nG&A can handle all of your HR needs. Noteworthy services include development and implementation of HR policies and procedures. Most PEOs offer this, but if you're a small business with a nonexistent HR department, G&A can help you start from scratch. It also provides HR audits and investigation, employee discipline and termination support, performance management and training, and unemployment insurance and claims administration. These are standard HR services, but G&A goes further by providing recruiting services, such as job sourcing, screening, job assessments, job description review and creation, applicant tracking, new-hire onboarding, and general recruitment services. Whether you use its PEO or HRO services, it provides robust HR support for small businesses.
\r\nG&A offers standard employee benefits, including health, dental and vision insurance. There are also flexible spending accounts, health savings accounts, health reimbursement accounts, employee assistance programs (EAP), short- and long-term disability, employee wellness and discount programs, and accident insurance. The fees for these plans may be separate from the monthly per-employee rate. Additionally, G&A handles employee questions regarding coverage and claims. This is a standout aspect of its service. Instead of your business wrestling with insurance carriers, G&A can assist with questions or disputes. It also takes care of healthcare reform matters with eligibility monitoring and annual IRS reporting.
\r\nG&A provides time and attendance software, time and overtime tracking, PTO accrual, vacation and sick leave tracking, and scheduling management. It offers a full suite of compliance and tax-related payroll services such as tax filings, wage garnishments, new-hire reporting and automated standard deductions. G&A provides a full-fledged payroll service on par with several of its competitors.
\r\nG&A offers standard accident prevention services to help keep your team safe and secure. This is especially important for businesses in hazardous industries. G&A can help develop employee safety manuals, conduct safety audits and inspections, carry out post-audit safety reports and trainings, and provide onsite and online safety training materials. It also helps you comply with OSHA regulations and provides workers' compensation.
\r\nOne standout aspect of G&A Partners' HRO offering is its employee development programs. In addition to great employee training programs, G&A can provide performance management assistance for workers who have fallen behind. It provides multiple forms of support, such as helping you meet industry regulations, building education programs for your employees and tracking each worker's progress. You can use advanced HR technology to find employee competency gaps, match jobs and goals with available courses, and assign employee courses. The performance management system allows you to set and measure employee goals, keep employee performance records, and conduct 360-degree reviews.
\r\nAn advantage of partnering with G&A is the size of the company. Some HR outsourcing companies we reviewed are major companies that support tens of thousands of small businesses. There are advantages to partnering with a big company, but some small businesses look for more personalized service with one-on-one support, and we found that G&A can provide this level of attention.
\r\nAnother benefit of partnering with G&A Partners is the technology you'll have access to. The HR technology allows you to offer your employees several e-learning options. You can assign courses, and track employee results and improvement. This is great for growing teams and businesses that want their employees to continue learning and expanding their skill sets.
\r\nHealthcare, franchise service, manufacturing, nonprofit and professional service companies can especially benefit from G&A Partners. G&A specializes in these industries, providing industry-specific human resource options. Since each industry has its own guidelines and laws that it must follow, it is helpful to have a PEO or HR outsourcing company that is knowledgeable on those regulations for your industry.
\r\nOne drawback of G&A is the lack of mobile options. We could not find a mobile application to manage human resources tasks on the go. This would be a valuable tool for companies spread out over several locations, or for those whose HR personnel is constantly on the move.
\r\nAnother limitation is the lack of information on the company's website about the cost of its services. While this isn't a dealbreaker, many small business owners want a quick idea of how much each service costs, even if it's just a ballpark estimate. Since G&A Partners offers bundled and a la carte services, it is unclear what the cost may be from simply viewing the info on the website. When you get a price quote from a representative, ask about the cost of additional services you may need in the future. You don't want to be caught off guard with unexpected costs as your business expands.
\r\nWe interacted with G&A sales representatives by email and phone, posing as a small business owner interested in outsourcing our human resources tasks. Its sales representatives were excellent. They gave us all the necessary info about its services, as well as helpful advice for our human resources outsourcing search, never pushing us for a sale. Instead, they were cordial and supportive of our inquiry.
\r\nG&A Partners has several helpful online resources, including articles, guides, webinars, videos and whitepapers. It also provides personalized support. When you sign up with G&A Partners, you'll have a client advocate who coordinates your business's services; this person can answer many basic questions related to your service and refer complicated issues to a team of specialists for the coverage area in question.
","fullReview":"G&A Partners offers comprehensive human resource services, modern payroll technology, competitive employee benefits, workplace safety measures, and risk and compliance management, but its impressive training programs and technology are what make it the PEO we recommend for employee development. G&A Partners is an accredited member of the Better Business Bureau and the Employer Services Assurance Corporation.
\r\nView all of our recommendations for PEO services and HR outsourcing services on our best picks pages.
\r\nG&A has a flexible pricing and services model. You can add and remove HR services to meet your needs. Like most PEOs, G&A requires businesses to enroll in its payroll offering to access the rest of its services. This is a standard practice that roots your business in the co-employment model.
\r\nIt is recommended that you have a team of at least five employees before working with G&A, and a flat rate is charged on a per-employee basis. This is an ideal pricing model, because you don't have to pay fees as a percentage of your total payroll (which fluctuates as you give employees raises or hire more people). The company does not list pricing on its website, so you will have to contact a representative for a customized quote.
\r\nG&A doesn't require long-term contracts. Instead of locking your business in for a year or longer, G&A provides its services on an ongoing basis. You can cancel services at any time with a 30-day advance notice.
\r\nIf you don't want to sign up for G&A's PEO services, you may want to consider its ASO services for HR outsourcing. This model mirrors a PEO service but without the co-employment contract model. The contract structure will be different, so make sure you work closely with your G&A representative to find the right service type for your business. You should be able to scale services to your needs.
\r\nThese are some of the outsourced HR services G&A offers:
\r\nG&A Partners will work with your company to develop and implement HR policies and procedures, conduct HR audits, assist with documenting employee discipline measures, provide employee termination support, provide performance management and training guidance, and assist with unemployment insurance claims administration.
\r\nThis PEO will help you with creating and reviewing job descriptions and postings, resume screening and conducting prehire job assessments.
\r\nG&A Partners provides assistance with applicant tracking, new hire onboarding, benefits enrollment, payroll processing, e-learning and performance management.
\r\nG&A can help you create safety manuals, conduct onsite safety and accident prevention training and investigations, as well as provide resources so you comply with OSHA requirements, and assist with workers' compensation coverage and claims administration.
\r\nYour small business can start with G&A's HR outsourcing services and then transition to its PEO as your business grows. One standout aspect of G&A Partners' HRO offering is its employee development programs. In addition to great employee training programs, G&A Partners can provide performance management assistance for workers who have fallen behind.
\r\nG&A offers small businesses a number of convenient, helpful services. Its HR services provide everything you need to manage your employees and hire new ones. It offers all the standard health plans, and its payroll software can track employee hours and complies with state and federal tax requirements. Its PEO features include
\r\nG&A can handle all of your HR needs. Noteworthy services include development and implementation of HR policies and procedures. Most PEOs offer this, but if you're a small business with a nonexistent HR department, G&A can help you start from scratch. It also provides HR audits and investigation, employee discipline and termination support, performance management and training, and unemployment insurance, and claims administration. These are standard HR services, but G&A goes further by also providing recruiting services, such as job sourcing, screening, job assessments, job description review and creation, applicant tracking, new-hire onboarding, and general recruitment services. Whether you use its PEO or HRO services, it provides robust HR support for small businesses.
G&A offers the standard benefits, including health, dental and vision insurance. There are also flexible spending accounts, health savings accounts, health reimbursement accounts, employee assistance programs, short- and long-term disability, employee wellness and discount programs, and accident insurance. The fees for these plans may be separate from the monthly per-employee rate. Additionally, G&A handles employee questions regarding coverage and claims. This is a standout aspect of its service. Instead of your business having to wrestle with insurance carriers, G&A can assist with questions or disputes. It also takes care of healthcare reform matters with eligibility monitoring and annual IRS reporting.
\r\nG&A provides basic time and attendance software, time and overtime tracking, PTO accrual, vacation and sick leave tracking, and scheduling management. It offers a full suite of compliance and tax-related payroll services such as tax filings, wage garnishments, new-hire reporting and automated standard deductions. G&A provides a full-fledged payroll service on a par with several of its competitors.
\r\nG&A offers standard accident prevention services, including development of employee safety manuals, safety audits and inspections, post-audit safety reports and trainings, and onsite and online safety training materials. It helps you comply with OSHA regulations and provides workers' compensation.
\r\nG&A can work with you to find the right training solutions for your business. It provides multiple forms of support, such as helping you meet industry regulations, building education programs for your employees and tracking each worker's progress. You can use advanced HR technology to find employee competency gaps, match jobs and goals with available courses, and assign employee courses. The performance management system allows you to set, measure and manage employee goals, keep employee performance records, and conduct 360 reviews.
\r\nAn advantage of partnering with G&A is the size of the company. Some PEOs we reviewed are major companies that provide support to tens of thousands of small businesses. There are advantages to partnering with a big company, but some small businesses look for more personalized service with one-on-one support, and we found that G&A can provide this level of attention.
\r\nA NAPEO whitepaper found that five companies account for 43% of the PEO services available to small businesses in the U.S. G&A is a smaller company than these five and prides itself on providing personal support to clients.
\r\nAnother benefit of partnering with G&A Partners is the technology you have access to. The HR technology allows you to offer your employees several e-learning options. You can assign courses, and track employee results and improvement. This is great for growing teams and businesses that want their employees to continue learning and expanding their skill sets.
\r\nCompanies in healthcare, franchise service, manufacturing, nonprofits and professional service industries can especially benefit from G&A Partners. G&A specializes in these industries, providing industry-specific human resource options. Since each industry has its own guidelines and laws that it must follow, it is helpful to have a PEO or HR outsourcing company that is knowledgeable on what those regulations are.
\r\nOne drawback of G&A is the lack of mobile options. We could not find a mobile application to manage HR tasks on the go. This would be a valuable tool for companies spread out between several locations, or for those whose HR personnel is constantly on the move.
\r\nAnother limitation is the lack of info on the PEO's website about the cost of its services. While it isn't a deal breaker, a lot of small business owners want a quick idea of how much each service costs, even if it's a ballpark estimate. Since G&A Partners offers bundled and a la carte services, it is unclear what the cost may be by simply viewing the info on the website. In addition to getting a price quote from a representative, ask about the cost of additional services you may need in the future. You don't want to be caught off guard with unexpected costs as your business expands.
\r\nWe interacted with G&A sales representatives by email and phone, posing as a small business owner interested in working with a PEO. Its sales representatives were excellent. They gave us all the necessary info about its services, as well as helpful advice for our PEO search, never pushing us for a sale. Instead, they were cordial and supportive of our inquiry.
\r\nG&A Partners has several helpful online resources, including articles, guides, webinars, videos and white papers. G&A also provides personalized support. When you sign up with G&A Partners, you'll have a client advocate who coordinates your business's services; this person can answer many basic questions related to your service and refer complicated issues to a team of specialists for the coverage area in question.
\r\nEditor's note: Is your business looking for a PEO service? Fill out the below questionnaire to have our vendor partners contact you about your needs.
"},"pricing":{"isCapped":false,"isFeatured":false,"primary":true,"selected":"widget","widgetId":"10112","widget":{"id":"10112","cta":"Compare Quotes","isExclusive":false},"affiliate":{"cta":"Visit Site","link":"https://www.gnapartners.com/","name":""}},"thumbnail":{"path":"https://staging.business.com/images/rz/5ec80f457b4374b2758b4583/G-A.png"}}}]},{"__typename":"SectionWidget","id":"get-a-quote","isInToc":false,"type":"widget","title":"Find the Right HRO Service for Your Business","widget":{"widgetId":"10112"}},{"__typename":"SectionOurApproach","id":null,"isInToc":false,"type":"ourapproach","isActive":null,"ourapproach":{"isClonable":false,"servicesConsidered":"20","servicesTested":"11","servicesSelected":"3","linkText":"How we evaluate products and services","linkUrl":"mailto:editor@business.com"}},{"__typename":"SectionContainer","id":"compare-our-best-picks","isInToc":true,"type":"container","title":"Compare Our Best Picks","container":{"isBuyingGuide":false,"html":"| \r\n | ADP TotalSource | \r\nPaychex | \r\nG&A Partners | \r\n
| Employee minimum | \r\n25 | \r\n1 | \r\n1 | \r\n
| Employee training | \r\nVirtual and onsite | \r\nVirtual | \r\nVirtual and onsite | \r\n
| Mobile app | \r\nYes | \r\nYes | \r\nNo | \r\n
| Live chat | \r\nNo | \r\nYes | \r\nNo | \r\n
| Customer support | \r\nAn HR business partner or relationship manager; designated account representatives for items like payroll, benefits and HR | \r\nA dedicated HR professional | \r\nA client advocate and a large team of certified HR specialists | \r\n
HR outsourcing services typically follow one of two pricing models:
\r\nRegardless of which model an HRO uses, your total costs will depend on the number of employees you have, the state where your business operates and the specific HR services you need to administer. HROs sometimes have employee or payroll minimums you must meet before you can access their services. Since HR outsourcing is better for midsize and large companies anyway, this is typically not an issue. If you are a very small business seeking HR assistance, PEO services may be a better fit for you.
\r\nHRO pricing can be flexible, depending on your provider. Although you'll likely have to sign a contract, some agencies offer flexibility in length. HRO packages can come with a la carte features (best for those who only need a few select services), or in flexible bundles (best for those who want a more comprehensive set of services). Many HRO companies charge extra for features like employee benefits, recruiting and staffing, and performance management.
\n"}},{"__typename":"SectionBuyingGuide","id":"what-do-hr-departments-do","isInToc":true,"type":"buying-guide","title":"Buying Guide","containers":[{"title":"What Do HR Departments Do?","html":"Over the years, the role of human resource professionals has evolved from recordkeepers to an essential component of a business's executive team. Besides coordinating employee activities, HR departments provide conflict resolution and training, help with budget management, and ensure companies comply with employment laws and regulations. If you don't have an internal team to take care of these responsibilities, you can partner with an HRO company to meet your HR needs.
"},{"title":"Benefits of HR Outsourcing","html":"\nThere are several benefits to partnering with an HRO company for both employers and employees. For example, HROs can help you maintain legal compliance. An HR department is responsible for maintaining the security and privacy of employee data, including compensation and personal matters. It must also ensure your company's compliance with federal regulations surrounding healthcare, 401(k) plans, workers' compensation, payroll processing and taxation, and the Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA). HROs can take care of these compliance measures for you.
\r\nAnother critical HR function is to ensure your company complies with legal hiring practices, especially when hiring noncitizens. Immigration compliance at both the state and federal level is a complicated process that your HR staff may not have expertise in. If your company hires immigrants, you can benefit from an HR outsourcing service that is well versed in the law and has experience with the process. This helps protect your company and immigrant workers from unintended violations of immigration law, which can be extremely costly.
\r\nHROs can also prove beneficial for managing employees. Many companies forgo hiring HR staff during the early years of the business, but without a knowledgeable HR expert, your company is vulnerable to a host of potential legal issues. For example, employees do not have a neutral party to discuss issues with, nor is there a specialist to ensure that your hiring paperwork is appropriately completed. You can't afford not to invest in HR services. An HRO can help you meet all your company's human resources needs, even if you're on a budget.
\n"},{"title":"Which HR Functions Can Be Outsourced? ","html":"\nIf a human resources function exists, it can probably be outsourced. You can outsource a couple HR functions at a time, or all your HR functions together.
\r\nHere are some commonly outsourced HR functions:
\r\nAlthough these are the most commonly outsourced HR functions, this is not a complete list of HR services that can be outsourced. Speak with an HR representative if you have questions about additional HR functions to outsource.
\r\n\n"},{"title":"Which One Is Right for Me: Full-Service or Partial HR Outsourcing?","html":"\n
A full-service HRO is a good option if you own a small company and cannot yet afford to hire HR personnel. It provides the resources that an in-house HR staff can offer without the expenses of hiring a team. A full-service HRO is also advantageous if you have workers in different parts of the U.S. or world. HROs are knowledgeable about global, federal and state laws, so they will work with your company to ensure it is in compliance.
\r\nWhen companies skimp on HR, they put the business and their employees at risk. A full-service HRO helps you appropriately manage day-to-day HR tasks like reporting misconduct and ensuring workplace safety compliance. These services also work closely with your payroll team to handle compensation. In addition to day-to-day tasks, you can enroll in services like recruiting and employee training.
\r\nPartial outsourcing is recommended for companies that have an in-house HR staff but need extra help. For example, perhaps you have an HR representative who handles your recruiting strategy and ensures that your employment paperwork is correctly filed, but suppose you need help with employee development. Many HROs offer employee training programs. If you do not have the resources or desire to hire a full-time training specialist, you can outsource this service to an HR company.
\r\nThe most common skill development training that HROs provide include software and processes training, though other options are available. The best HR outsourcing service will work with you one on one to determine the best training programs for your employees.
\r\nOther common partial outsourcing services are payroll outsourcing, employee screenings and background checks, employee recruitment, and immigration compliance.
\r\nMany HROs give you the option of selecting a full-service package or the specific services your business currently needs. The HRO you choose should, however, have expertise in employment compliance to insulate your company from penalties or lawsuits.
\r\nEach of the HRO services we evaluated offers comprehensive packages to assist your company with its HR needs so you can focus on other tasks pertinent to your business.
\n"},{"title":"Human Resource Outsourcing vs. Professional Employer Organizations","html":"\nDuring your research, you may have come across another term ‒ professional employer organizations. While many of the companies we reviewed offer both HR outsourcing and PEO services, they are not the same thing.
\r\nThe main difference between an HRO and PEO service is the legal employment arrangement they operate under. When you outsource your HR functions, you are still the employer of record for your staff members, and you retain full control of your business operations and data. With a professional employer organization, the company you hire acts as a co-employer and is responsible for all HR tasks, including hiring and firing, employee training, and tax and compliance obligations.
\r\nWhether you should use an HRO or a PEO depends on your business's needs. If you need help with a few basic administrative tasks, like payroll and benefits management, an HRO might be your best option. If you'd rather have an expert company shoulder the full legal and financial responsibilities of employing your staff members, hire a PEO.
\r\nIf you are interested in learning more about PEOs and the companies we recommend, visit our best picks page.
\n"},{"title":"HR Outsourcing FAQs","html":"\nYes. Outsourcing HR functions is one of the best ways to maintain legal compliance while saving money. Instead of paying salaries for an in-house HR department, you can limit your team to one HR manager and outsource any functions they need assistance with. Many HRO companies can bundle your HR functions to save you even more money. Additionally, outsourcing functions like risk and compliance management can help your company stay atop current regulations, potentially saving you thousands in legal fees.
\r\nUnless you have an entire in-house HR department, you will likely need to outsource at least some of your HR responsibilities as soon as your start your business. A company's human resources is more than one HR professional can manage alone, and having no HR expertise at all leaves you at an even greater risk for legal ramifications. The specific functions you outsource – and when – will completely depend on your needs. For example, if you are hiring your first employees, you may want to outsource your employee benefits administration. You should outsource HR functions as soon as you need them (if you don't have someone in-house to do the job).
\r\nAlthough HR outsourcing has many advantages, it can have a few drawbacks as well. For example, an external company managing your human resources can cause a disconnect with your staff. An external organization will not be an expert on your company culture, and it likely won't focus on team building and personal development as much as an in-house HR expert could.
\r\nAdditionally, outsourced HR is less flexible than in-house HR staff – an external HR company or software provider is less likely to make special arrangements when a loyal employee has a unique request. It may also take longer than an in-house HR department would to perform functions like settling employee disputes or hiring new recruits.
\r\nOutsourcing any business process always comes with a security risk. Most HRO companies use web-based software, leaving your business and employee information potentially vulnerable to security threats. Always check an HRO's security measures before hiring it, especially if your business is in a highly regulated industry.
\r\nHR outsourcing services can meet all your human resources needs. Whether you want to recruit and train new employees, administer employee benefits, track time and attendance, or process payroll and tax filings, an HR outsourcing company can help. An HRO can ensure you meet compliance requirements as well. As federal, state, local and industry regulations are constantly changing, it can be hard to stay up to date. Find an HRO company that is experienced in your region and industry to maintain legal compliance.
\r\nYou could also outsource tedious administrative HR tasks, giving your in-house representative(s) more time to focus on important things like recruiting the right employees and fostering team growth and development.
\n"},{"title":"Methodology","html":"\nBusiness.com strives to research and review companies fairly and objectively. For our review of HR outsourcing services, we began with 20 companies. We found these companies based on extensive HRO research, key industry players and recommendations from other review sites.
\r\nAfter analyzing each company, we pared our list down to the top 11 services. From this list, we researched various aspects of the services each company offers, including administrative HR tasks, benefits administration, employee recruiting, payroll management, employee training and development, risk and compliance, HR technology, and additional services. We also established the type of accreditations and customer reviews each company had.
\r\nFrom these 11 companies, we chose the three that stood out as the best for small businesses, benefits administration, and employee development. We then reviewed their pricing structures, contract requirements, employee minimums, mobile access and standout features.
\r\nWe looked even further into these three best picks, evaluating the customer support and features that each plan offers. We contacted support representatives by phone, online chat and email, posing as small business owners. We inquired about each HRO's plan structure, pricing and contract requirements. The three companies withstood each round of our testing and stood out in all of our interactions with them.
\n"},{"title":"Community Expert Insight","html":"\nAs part of our research into HR outsourcing, we reached out to small businesses in our community to see what HRO services they use and what features their teams find most valuable. This helped us to identify the most important HRO features, which include customization, payroll, employee benefits, and training and development.
\r\nDan Bailey, president of Wikilawn, said his team of 13 employees uses Paychex for HR functions like payroll and employee benefits. He said Paychex's customization and setup support have been key in streamlining his company's HR.
\r\n\"Paychex has been very helpful in tailoring their services to meet our company's needs,\" Bailey told business.com. \"They've also appeared onsite with us before to assist our current HR professional in setting up a system that would make things run more smoothly.\"
\r\nSpeak with your HR staff to see what duties take up the most of their time. This will help you discover which HR features would be most beneficial to outsource. For example, Rex Freiberger, CEO of Gadget Review, said his business partners with ADP's HRO program for payroll, employee benefits and HR administration.
\r\n\"Most of our processes are outsourced with the help of ADP,\" said Freiberger. \"Payroll and benefits are the biggest, but we also outsource HR administration. Recruitment and employee development are handled by on-staff HR.\"
\r\nFreiberger found ADP's customer service to be very responsive and resourceful whenever his team ran into any HR issues, which is another selling point for him.
\r\nBrian Patrick, CEO of Pest Strategies, said his five-person team needed an experienced third-party service to handle all their HR-related activities; they chose G&A Partners for its robust employee training and development services.
\r\n\"Since we are a small team, we require all of our employees to perform their best so that the company can thrive,\" said Patrick. \"Investing in our employees' career development and skills enhancement is one of the best decisions we made. The move boosted productivity levels, increased [efficiency] and enhanced output quality.\"
\r\nAlthough employee development is a critical aspect of HR management, Patrick said many small businesses have a misconception that it is expensive, out of reach or unnecessary. He said G&A Partners provided his team with advanced training and development features while remaining cost-effective.
\r\nWhether payroll, employee benefits, or training and development is the most important HR function you need to outsource, there is an HRO provider that fits your needs and your wallet.
\n"}]},{"__typename":"SectionContainer","id":"what-to-expect-in-2020","isInToc":true,"type":"container","title":"What to Expect in 2020","container":{"isBuyingGuide":false,"html":"\nIn 2020, the demand for human resources outsourcing is increasing. Research from Global Industry Analysts Inc. predicts that the global market for HR outsourcing services will reach $43.8 billion within the next four years. This increase is due to changes within many companies' human resources departments, like staff cuts. Technological advances and software have further reduced the need for in-house HR staff.
\r\nAnother factor in the rise of HROs (which will contribute to even more small businesses using HROs in 2020) is compliance with state and federal regulations. In-house HR staff may have a difficult time staying up to date with changing regulations, such as new labor laws. Overlooked rules can have expensive consequences. HROs closely monitor shifting employment laws and apprise clients of these changes and how they can comply with the new laws.
\r\nArtificial intelligence in human resource technology is also influencing the growth of HROs, according to HR Executive. One example of this is that AI can scan and sort hundreds of resumes to find candidates who have the required experience for a role. This saves hours compared to what a small in-house HR staff can do.
\n"}},{"__typename":"SectionMoreCoverage","id":"","isInToc":false,"type":"morecoverage","isActive":null,"title":"More Coverage","articles":[{"title":"The Pros and Cons of Having a Human Resources Department","canonical":"https://staging.business.com/articles/hr-department-pros-and-cons/","author":{"displayName":"Skye Schooley"},"thumbnail":{"path":"https://staging.business.com/images/content/5ea/c626c5a215e6a558b457a/1500-0-"}},{"title":"What Services Can a PEO Provide to Your Small Business?","canonical":"https://staging.business.com/articles/peo-services/","author":{"displayName":"Joshua Stowers"},"thumbnail":{"path":"https://staging.business.com/images/content/5e1/63a4c7b437435798b458b/1500-0-"}},{"title":"Are the Benefits of Using a PEO Really Worth It?","canonical":"https://staging.business.com/articles/professional-employer-organization-pros-and-cons/","author":{"displayName":"Joshua Stowers"},"thumbnail":{"path":"https://staging.business.com/images/content/5e1/ded199c658ad15a8b456d/1500-0-"}}]},{"__typename":"SectionServices","id":"other-services-considered","isInToc":false,"type":"services","title":"Other Services Considered","services":[{"canonical":"https://staging.business.com/reviews/insperity-peo-services/","id":"e24ee1f2944b10a36039129f5802714f","description":"Insperity provides employee benefits administration, payroll processing, risk management resources and human resource consulting, but where this company excels is the employee training and HR outsourcing spaces. Insperity has a five-employee minimum, competitive pricing and a contract structure that can scale with your business. While it bundles some of its services (as most PEOs do), Insperity can grow and change its service offering to meet your business's needs. It is a well-reviewed company with an ESAC certification, IRS and BBB accreditations, and an A+ BBB rating. Few of its competitors can match its quality in all areas of service. 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This nationwide company represents thousands of employees and businesses of all sizes, so you'll be joining a provider that is equipped to handle your organization. It also assigns you an HR generalist who remains your point person as your business grows and a mobile application so you can access your services on the go. Plans are scalable as your company grows. Paychex is certified by the IRS and accredited by the Employer Services Assurance Corporation (ESAC) and the Better Business Bureau, with an A+ BBB rating. For these reasons, Paychex earns our pick for best PEO service for midsize businesses.","serviceName":"Paychex","pricing":{"isCapped":false,"isFeatured":false,"primary":true,"selected":"widget","widgetId":"10092","widget":{"id":"10092","cta":"Compare Quotes","isExclusive":false},"affiliate":{"cta":"Visit Site","link":"https://www.paychex.com/peo","name":""}},"thumbnail":{"path":"https://staging.business.com/images/rz/5ec814d37b4374496f8b4592/paychex.png"}}]}],"tocElements":[{"title":"Best Picks","id":"top-of-page"},{"title":"Intro","id":"intro"},{"title":"Get a Quote ","id":"get-a-quote"},{"title":"Compare Our Best Picks","id":"compare-our-best-picks"},{"title":"Our Reviews","id":"our-reviews"},{"title":"Pricing","id":"pricing"},{"title":"Buying Guide","id":"what-do-hr-departments-do"},{"title":"What to Expect in 2020","id":"what-to-expect-in-2020"},{"title":"Other Services Considered","id":"other-services-considered"}],"author":{"id":"5e2f111c7b4374b05b8b4573","name":"Skye Schooley","bio":"Skye Schooley is an Arizona native, based in New York City. 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